Customer operations manager

If you’re someone who enjoys leading from the front. Getting the best out of people, and using data to drive real results — this could be a brilliant next step for you.

This is a role for someone who thrives in a busy, fast-paced environment. That takes pride in running a tight, high-performing operation while still keeping customer experience at the heart of everything.

What you’ll be doing

You’ll work closely with the General Manager to keep everything running smoothly day to day — from customer service to admin operations — while building a motivated, high-performing team around you.

This is a hands-on leadership role. You’ll be right in the middle of the action, spotting opportunities to improve how things are done, supporting your team, and making sure targets and KPIs are not just met, but exceeded.

A bit more about the role

Keeping operations running smoothly

You’ll oversee the day-to-day customer service and admin activity, making sure everything is organised, efficient, and working as it should. From managing supplier communication to keeping systems and processes on track, you’ll be the go-to person who keeps things moving.

You’ll also make sure the working environment is professional, compliant, and safe — and always look for ways to improve how things are done to create a better experience for both customers and the team.

Leading and developing your team

A big part of this role is your people.

You’ll lead, coach, and support a team of customer service and admin colleagues — helping them grow, improve, and feel motivated in their roles. Whether it’s regular 1:1s, monthly reviews, or day-to-day guidance, you’ll play a key role in bringing out the best in your team.

You’ll also support the General Manager with things like recruitment, development, and overall team management — and step up to run the site when needed.

Driving performance and KPIs

Do you enjoy working with data and seeing the impact of your actions, you’ll love this part.

You’ll be responsible for tracking performance, analysing KPI reports, and spotting trends or areas for improvement. From there, you’ll put plans in place to boost productivity, improve service levels, and keep everything moving in the right direction.

Keeping things accurate and on track financially

You’ll also have oversight of the admin and financial side — making sure processes are followed, payments are managed correctly, and everything is accurate and compliant.

What we’re looking for

We’re looking for someone who:

• Has experience leading a customer service or admin team
• Is confident managing performance, KPIs, and targets
• Enjoys developing people and building a strong team culture
• Is organised, proactive, and naturally solution-focused
• Communicates well and leads with a hands-on approach
• Has a strong eye for detail and takes pride in doing things properly

Why this role stands out

This is a great opportunity to step into a role where you can genuinely make an impact — shaping a team, improving performance, and being a key part of how the business runs day to day.

If you’re looking for a role where you can lead, influence, and see the results of what you do, we’d love to hear from you.

We have lots of roles in Kent from Drivers to office roles if your looking for work call us on 01246 956666

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Customer operations manager